Are you an experienced professional in the freight forwarding sector seeking a dynamic role? KMB Shipping Group, a proud recipient of the Queen’s Award for Enterprise in International Trade 2021, is expanding our team in Tipton.
If you’re an extremely enthusiastic, highly organised and dynamic… and you’re searching for a opportunity where you’ll have autonomy, opportunity to excel, experiment and enjoy a wide variety of responsibilities, then this is the role for you! Please note this is an office based role, in Tipton, DY4 7UF. You’ll be joining a dynamic, growing professional services company with a huge vision to work alongside the owners.
Role Title: WORLDWIDE OPERATIONS & EXPORT BOOKINGS
Reports To: LINE MANAGER / DIRECTOR
Location: Tipton, Office Based
Status: Permanent full time – 20 days holiday PLUS bank holidays & Birthday off.
Salary Range: on request plus private health care and an extremely attractive monthly bonus scheme after the 6 month probation.
Bonus scheme paid per month (paid in lieu after 6 month probation completed)
Core Role Responsibilities:
- Receive, process and manage multiple different customers incoming EXPORT bookings in agreed time frames to company standards and guidelines.
- Sea and Air freight exports – including FCL / LCL and air freight – dealing with shipping lines / consolidators and air freight agents.
- Accountable for ensuring highest levels of data quality data input into bespoke program in the timescales required by company
- Liaise with Suppliers to fulfil customer bookings covering the full range of requirements in terms of:
* Quality data input for new bookings into company booking platform Box Top and confirmations to suppliers and clients.
* Problem resolution including haulage delays/vessel details/sourcing alternative options where required
* Job tracking and customer communication throughout
* Closing the job when completed to customer satisfaction
Requirements:
- The successful candidate must have previous experience in the FREIGHT FORWARDING Sector for minimum 2 years.
- They will be a good team player, have excellent verbal and written communication skills and able to work in a fast paced and exciting environment.
- Be able to work on their own initiative with the ability to interpret and execute agreed company guidelines and policies.
- Proven problem solving and negotiation skills are critical as are customer focus and the ability to build rapport over the phone.
- Planning & organising skills are essential together with excellent levels of attention to detail and a structured approach to work.
If you’re confident in your ability to help us achieve our vision, send your CV and covering letter to jobs@kmbshipping.co.uk.
You will then receive an email with further instructions with regards to the next stage of the interview process. If you do not see this email in your inbox, please do check junk/spam.
Good luck!